Payments & Shipping

Please note: ALL NEW CUSTOMERS must provide age verification before your order can be shipped. 

A picture or scan of your drivers license must be sent to sales@truevape.ca

Name and address must match your online order.

Thank you for your understanding.

 

PAYMENTS

We accept e-transfers, Visa, Amex, Diners Club and Discover

Interac e-transfer is a safe, simple and secure payment method.
All major banks across Canada support Interac E-Transfers.
Once your order is complete just follow these easy steps to send your payment:

1. Login to your online bank
2. Select the option to "email money transfer" or "e-transfer" found in the transfer/payment menu
3. Enter the amount to transfer to us. (This is your order total including tax and shipping)
4. Put your order number in the comments section of your payment
5. Use sales@truevape.ca as the payment recipient
6. Create a security Question. The question can be whatever you like. Example: What color is an orange?
7. Make sure the ANSWER to the security question is: truevape
8. Again, please ensure ANSWER is all lower case and all one word: truevape

 

SHIPPING

We ship within Canada via Expedited Canada Post, and locally within Calgary via courier. 

Calgary residents - Order and pay before 3pm Tues to Sun and receive your order via courier same day. Orders placed between 3pm Sunday and anytime Monday will be sent out Tuesday morning. 

Courier within Calgary city limits - $10 flat rate

The rest of Canada - Based on weight & postal code 

Thank you for shopping with True Vape!