Payment & Shipping

PAYMENTS

Having trouble with E-Transfer?

Interac E-transfer is a safe, simple and secure payment method.

All major banks across Canada support Interac E-Transfers.

Once your order is complete just follow these easy steps to send your payment:

1. Login to your online bank
2. Select the option to ‘email money transfer’ or ‘e-transfer’ —-> Found in the transfer/payment menu
3. Enter the amount to transfer to us. (This is your order total including tax and shipping)
4. Put your order number in the COMMENTS section of your payment
5. Use sales@truevape.ca as the payment recipient
6. Create a security Question. The question can be whatever you like. (Example: What color is an orange?)
7. Make sure the ANSWER to the security question is: truevape
8. Again, ensure ANSWER is all lower case and all one word: truevape

For more information on Email Money transfers, click the following link:
http://www.interac.ca/consumers/productsandservices_ol_eTransfer.php

If you have any problems with the Interac E-Transfer please contact us and we will help you.

SHIPPING

We only ship within Canada via Expedited Canada Post, and locally within Calgary via courier. Packages are usually received within two business days. Our shipping charge is a flat rate of $10 within Calgary and $13 per package for the rest of Canada.

Thank you for shopping with True Vape!